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DaySpring Business Strategy and Operations Manager

Date: Apr 12, 2021

Location: Siloam Springs, AR, US, 72761

Company: Hallmark

DaySpring, a subsidiary of Hallmark Cards, is a leading marketer and distributor of Christian products and gifts. DaySpring products are sold in Christian retail stores, mass market and internet retailers, card and gift stores, and other outlets in the United States and 60 countries worldwide. Through Mary & Martha, DaySpring’s Direct to Sales company, we offer independent consultants an opportunity to build a business, build others and live out their faith. Based in Siloam Springs, Arkansas, DaySpring employs over 260, offers more than 6,000 products, and touches more than one billion people annually. Our vision: “We want to see every person experience and express the life-changing message of God’s love.”


The general purpose of the Business Strategy and Operations Manager position is to direct and manage the daily business operations including systems, processes, inventory, promotions, compensation models, financials, analytics and field communications. Collaborates with internal teams across DaySpring, home office team and field leadership to ensure that current and future processes exceed or meet consumer and consultant needs. Creates reporting tools to communicate financial health of promotions and overall business. Owns communication strategy to the consultant field including multiple communication platforms. Monitors stock, sales and markdowns to ensure that financial plans are met and supports the long-term business unit plans.


  1. Review and update company policies and business process, including consultant and leader agreements.
  2. Analyze data and information to identify business opportunities.
  3. Work closely with Sales & Training and Merchandise Manager to achieve outcomes based on company goals including consultant activation programs and consumer promotions.
  4. Recommend and update policies and procedures to improve overall business performance.
  5. Enhance workflow and cross functional engagements.
  6. Create weekly and monthly reports for team to monitor KPIs.
  7. Keep updated on industry and market trends.
  8. Working with Sales, Training, Operations, Product, Events, and Customer Service partners to identify goals and develop metrics and dashboards that help the team accomplish these goals.
  9. Owns the accuracy and visibility of the Home Party Department data and KPI’s along with the compensation payouts to the Mary & Martha Consultants. 
  10. Runs ad hoc analysis on the Home Party business as projects arise.
  11. Other reasonably related duties as assigned.


To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB.

You must have these to be considered for this role:

  1. Bachelor’s degree.
  2. 5 or more years of business operations experience.

You will stand out if you have these:

  • Home party business experience.
  • Strong attention to details. Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.
  • Excellent organizational skills and ability to prioritize and reprioritize projects frequently.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Good interpersonal skills to work with different management levels
  • Exceptional written and verbal communications skills.
  • High proficient in MS Office Suite (Word, PowerPoint, Excel), Outlook

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.


In addition to competitive salaries (and bonuses to eligible employees), our comprehensive benefits package reflects the values and culture of our company while supporting the needs of our team members.

  • Comprehensive and affordable medical, dental and vision plan
  • Flex Spending for health care
  • Company-paid life and disability insurance
  • Employee Savings Plan - 401(k) with company match
  • Profit Sharing Plan
  • Wellness Reimbursement
  • Paid time off program (PTO) combining vacation, illness and other absence into a generous bank of time and 8 paid holidays
  • Employee Assistance Program
  • Adoption assistance program
  • Opportunities to further develop your skills and education
  • Company-sponsored volunteer opportunities plus paid time off for volunteer work
  • Company-paid holidays (8 annually)
  • Tuition assistance

COVID-19. DaySpring puts its employee health and safety first with social distancing and mandatory face-masking and daily temperature check protocols in place.
DaySpring is an equal opportunity employer.  Disability/Veteran.  Principals only please.

Nearest Major Market: Fayetteville

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