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DaySpring Consultant Care Representative

Date: May 13, 2022

Location: Siloam Springs, AR, US, 72761

Company: Hallmark

DaySpring, a subsidiary of Hallmark Cards, is a leading marketer and distributor of Christian products and gifts. DaySpring products are sold in Christian retail stores, mass market and internet retailers, card and gift stores, and other outlets in the United States and 60 countries worldwide. Through Mary & Martha, DaySpring’s Direct to Sales company, we offer independent consultants an opportunity to build a business, build others and live out their faith. Based in Siloam Springs, Arkansas, DaySpring employs over 260, offers more than 6,000 products, and touches more than one billion people annually. Our vision: “We want to see every person experience and express the life-changing message of God’s love.”

 

Mary & Martha is DaySpring's direct selling business! We serve the needs of thousands of independent consultants across the nation, teaching them "Meaningful Entertainment...Made Simple". Within the business, we perform as generalists, appreciating that each person must understand (to a certain extent) the functions of each other's role so that we can work together to achieve our goals. Mary & Martha is a growing business with ambitious goals to bring great financial growth to DaySpring. It is an exciting fast-paced atmosphere where decisions/results are seen immediately because of the direct connection with the consultants and their Consumers.
 
This is a full-time, non-exempt (hourly) position. The hours are 9:00 am - 6:00 pm, M - F.
 
RESPONSIBILITIES
The general purpose of this position is to serve and support Mary & Martha Independent Consultants, located across America, and help them be successful in their business. This is achieved by:  
 

  1. Actively listening for understanding, affirming and empathizing while assisting Mary & Martha Consultants with their businesses (predominantly by phone and email)
  2. Resolving issues and concerns within the established timeframe.
  3. Attending and supporting Mary & Martha events.
  4. Cross training
  5. Processing returns
  6. Assigning new Consultants accurately and efficiently
  7. Updating Care knowledge articles as needed
  8. Other reasonably related duties as assigned

 
REQUIREMENTS
To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields.  Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB.
 
BASIC QUALIFICATIONS
You must have these to be considered for this role: 

  • High School degree or GED
  • 1 or more years of customer service experience
  • Ability to continuously talk and hear; required to regularly sit; occasionally required to stand, walk, reach with hand and arms, stoop, or kneel; occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

 
PREFERRED QUALIFICATIONS
You will stand out if you have these:

  • Personable and positive attitude toward internal & external customers (exhibiting active listening skills, empathy and affirmation)
  • Strong organizational and communication (written and verbal) skills
  • Detail orientation
  • Good decision-making and problem-solving skills
  • Computer literacy required in MS Office products (Word, Excel, Teams, Outlook)
  • Ability to manage multiple requests
  • An understanding of and appreciation for the DaySpring mission

 
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks. 

 

BENEFITS

In addition to competitive salaries (and bonuses to eligible employees), our comprehensive benefits package reflects the values and culture of our company while supporting the needs of our team members.

  • Comprehensive and affordable medical, dental and vision plan
  • Flex Spending for health care
  • Company-paid life and disability insurance
  • Employee Savings Plan - 401(k) with company match
  • Profit Sharing Plan
  • Wellness Reimbursement
  • Paid time off program (PTO) combining vacation, illness and other absence into a generous bank of time and 8 paid holidays
  • Employee Assistance Program
  • Adoption assistance program
  • Opportunities to further develop your skills and education
  • Company-sponsored volunteer opportunities plus paid time off for volunteer work
  • Company-paid holidays (8 annually)
  • Tuition assistance

 

DaySpring is an equal opportunity employer.  Disability/Veteran.  Principals only please.


Nearest Major Market: Fayetteville

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