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REMOTE: Lead Dev Ops Engineer

Date: Nov 14, 2021

Location: Kansas City, MO, US, 64108

Company: Hallmark

Posting End Date: 01/30/2021
Number of Openings: 1






Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.  Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforceHallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams. Hallmark has been recognized as one of Forbes and Statista 2020 Best employers for Diversity, Women and New Graduates.


Who we are… 

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for: 

  • Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Crown Media, Hallmark Global) to accelerate their direct-to-consumer product strategies  

  • Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.  

  • Building, securing and operating digital consumer products for Hallmark’s LOBs 

  • Scaling development capabilities to build for Hallmark’s future 


As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance. 


What we’re looking for: 

You're a hands-on Lead DevOps Engineer ready to join the DCOE’s Engineering team. Your primary responsibilities include infrastructure design and development of the DCOE’s AWS platform.  In addition, you’ll provide insight to cross-functional colleagues (e.g. Architecture, Development, Product, UX, Security) about technical requirements and limitations encountered as development meets infrastructure.  


What you will be doing: 

As a Lead Cloud DevOps Engineer, you will provide DevOps leadership in a modern/cloud infrastructure; where automation, IaaS, security, and resiliency are paramount.  The responsibilities include leading the DevOps team which includes all aspects of the customer facing/production infrastructure as well as Development, QA, and Staging environments.  In addition to the basics listed above, this also includes monitoring/alerting, vulnerability management and patching, automation, Infrastructure as Code (IaC), mentorship/leadership, and representing/working with other departments to ensure we’re supporting the business in a scalable manner to support the growing customer base.  We love innovation, and support efforts that provide automated systems for the purpose of 99.99% uptime. 


  • Lead and mentor a DevOps team.  

  • Work closely with other product, engineering and customer service teams to ensure services are available 24 x 7. 

  • Develop and maintain a program of proactive systems administration using automation, including but not limited to a system of updates, patches/fixes, system enhancements, log monitoring, and system hardening. 

  • Develop and maintain a disaster recovery plan for all systems to include both a regular backup schedule and tested process for recovery. 

  • Create processes that enhance operational workflow and provide positive employee/customer impact. 

  • Utilize strong problem solving & troubleshooting skills including ability to perform root cause analysis for any lessons learned and failure patterns amenable to long-term solutions. 

  • Build automation and highly redundant systems to avoid phone calls after hours. 

  • Act as a technical point of escalation. 

  • Develop appropriate metrics to demonstrate performance and improve operational efficiency. 

  • Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources. 

  • Must be able to support off-hours on-call. 

  • Work on small, cross-functional, fast paced teams. 

  • Utilize organizational skills and the ability to manage a diversified workload. 

  • Communicate & work effectively with all levels of staff including senior management. 

  • Work under minimal supervision on complex issues to deliver great results on schedule. 


This is a PROGRESSIVE role that will be filled at the level based on the skills and experience of the selected candidate.  ALSO this role is a REMOTE/VIRTUAL Work Opportunity.


Application Instructions: 

To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB.


Basic Qualifications: 

  • BS in Computer Science or related fields, or equivalent experience 

  • 2+ years' experience in leading a DevOps team 

  • 5+ years' experience in enterprise infrastructure experience

  • 5+ years' AWS experience 

  • Experience with AWS security best practices. 

  • Experience working with a DevOps team of infrastructure engineers in a 24x7 environment. 

  • Held a prior role with responsibility for high scalability/availability systems, security, and systems support in a heterogeneous infrastructure environment. 


Preferred Qualifications: 

  • Experience with Shell, Python and Golang. 

  • Experience with Terraform, and CloudFormation. 

  • Experience with Kubernetes. 

  • Experience with continuous integration tools such as Gitlab and Jenkins. 

  • Experience with configuration management tools such as Ansible, Puppet, or Chef. 

  • Experience with CloudWatch, Datadog, ELK, Grafana, Zabbix, other open source/cloud ready tools. 

  • Experience with implementing disaster recovery, capacity planning, monitoring/alerting of availability/performance, and log aggregation and event management systems. 

  • Proficiency in TCP/IP networking architecture and other core network technologies (DNS, HTTP, Routing, Firewalls, Load Balancers, etc.). 

  • Familiar with both SQL and NoSQL technologies such as MySQL, MongoDB, Redis. 

  • Familiar with Agile processes and DevOps manifesto. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, education verification and satisfactory reference and background checks. 




At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City