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Account Leader

Date: Oct 23, 2021

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 102626 


Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.  Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce. Hallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams.



We are looking for a detail-oriented, organized, people- and project-focused team player to join our team as an Account Leader. This role is the primary link and liaison between external creative resources and our internal creative teams. If you thrive in a fast-paced environment and enjoy being the go-to person who knows allllllll the details, this position may be perfect for you!



We are a creative company that thrives on innovation and new thinking. Our Creaitve & Product Development organization embraces these qualities in everything they do. Creative renewal and continual learning is at the core of who we are as Creative talent. In addition to working on engaging, meaningful creative work every day, we have programs like #my5days, the Creative Leadership Symposium, and internal mentorships, workshops and speakers to ensure your creative juices never stop flowing.


The mission of the Creative Resourcing Team is to enable product leadership by providing a seamless link to a trusted, viable and affordable external talent pool. This team is a key enabler to build and maximize external resourcing as a capability for the Creative division. Our team's goals are to build relevant talent communities to create content which is on-strategy, meets financial targets, and is consumer relevant; as well as to pioneer and elevate new and different external resourcing models.  


Within our team, The Mock-Up Studio serves as the center of excellence to create retail ready quality mock-ups (physical and digital) enabling buyer-pitch presentations, selling tools, and other enterprise wide needs.  Mock-up execution is an enabling capability which helps to maintain and secure new business with high priority retailers. 



The Account Leader serves as the primary communication link and liaison between external resources and internal creative teams. In this role, you will coordinate outsourced content creation and product design to ensure accurate and on-time project completion. This role is the key contact to initiate and acquire external talent, serves as the funnel for new/incoming work, and ensures ‘work request/brief’ is accurate and complete. Account Leader is the primary liaison between the creative team, legal, procurement, our managed service provider (MSP; PrideOne), Technology and Business Enablement (T&BE) and the external talent resource. Project/account management, budget management and negotiation, relationship management, compliance oversight, trafficking of work, and project level logistic support are critical to success in this role.

With the consolidation of the account team in support of both the Creative Resourcing Team and Mock-up Studio, this role will be cross-trained specific to the account needs of both.  In support of the mock-up studio, the role serves as the liaison between the 'requesting clients' and the mockup COE to ensure key inputs are provided, status communication and other trafficking responsibilities as well.


Interested? Follow the application instructions below to apply.


You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.


The following is required to be considered for this role:

  • Bachelor's Degree or 4 years of professional work experience
  • Minimum 1 year of experience in one or more of the following: client/marketing agency, design studio, or product development for consumer goods


Your resume and portfolio/application will stand out if you have:

  • Business, Marketing, Advertising, Design, Communications major
  • Understanding of content creation and product design work process, sequence, roles involved, timeframes and systems used. Knowledgeable in the field of design for varying formats and complexity.
  • Experience working with or in support of a product creation team or studio.
  • Experience working with freelancers, design firms, agencies, temp employees.
  • Outstanding Communication Skills: both written & verbal, a great attitude and a team player; ability to negotiate and influence to reach objectives.
  • Project Management: detailed, organized, time urgent, facilitates problem resolution, document/track project details, high learning agility.
  • Traffic Coordination: scheduling, status of work to key milestones, some forecasting/resource planning




At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City

Job Segment: Advertising, Marketing