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Care Advocate

Date: Jul 27, 2022

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 128166 

HALLMARK – Because Connecting With Each Other Has Never Been More Important

 

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

 

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

 

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.


 

What we do and how we do it

 

The Customer Care Advocate represents Hallmark Cards, Inc., by providing customer care to callers via an in-bound 800 number. As “The Voice” of Hallmark to our retailers, the Customer Care Advocate serves as the main link between our retailers, field sales personnel and corporate headquarters. Advocates focus primarily on providing resolutions to all order-related issues (availability, post-shipment, etc.), general system-matic issues and concerns, store inventory inquiries, and also apply extensive product and program knowledge of all Hallmark's brands and channels of distribution to aid the retailer.

 

Work schedules for available openings are assigned based on company seniority, with start times ranging from 7:55a.m. to 9:30a.m. Performance in the position will be used as necessary in the event a tie-break situation occurs.

 

 

What your role entails and how you’ll contribute


To help us deliver outstanding care to our valued customers, the Customer Care Team needs affirming and empathetic, energetic, motivated and customer-focused individuals, with retail and/or customer service experience, excellent verbal and written communication skills, superior attention to detail, strong computer skills and the ability to multi-task in a fast-paced environment. 

 

 

BASIC QUALIFICATIONS

The following is required to be considered for this role:

  • 1 year of retail, wholesale sales or previous customer service experience
  • HS diploma, GED or equivalent
  • Experience with Impact/Mainframe CICS Screens
  • Experience with PC navigation and Microsoft Office programs (Word, Excel & PowerPoint)
  • Adaptable to a flexible work schedule and able to work 7:55a.m. -  6:00p.m. shift, some holidays, and mandatory overtime as needed & some corporate holidays

 

 

PREFERRED QUALIFICATIONS

Your resume and application will stand out if you have:

  • Attention to detail and dedicated to reporting accurate facts that are pertinent to the work being performed.
  • Experience in navigating multiple data entry systems and applications, as well as working with dual monitors.
  • Proficient in solving complex problems.
  • Intellectually curious and self-motivated; experienced in dealing with complex concepts and situations.
  • Excellent verbal and written communication skills; clear and concise.
  • Multitasking skills in a fast-paced and dynamic work environment.
  • Demonstrated ability to meet assigned objectives.
  • Knowledge of Hallmark everyday and seasonal products and/or fixtures and systems.
  • Strong interpersonal, analytical and decision-making skills needed to resolve customer complaints.
  • Fast learner.

 

ADDITIONAL DETAILS:
This is a hybrid position, requiring occasional work on-site at our Hallmark headquarters in Kansas City, MO.

 

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

 

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

 

Good for You, Good for your Family, Good for the Community

We offer competitive healthcare and PTO, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to care for your total well-being. You can learn more about our benefits here. But we also know the idea of benefits is bigger than that. From volunteering for relevant-skills-based projects to helping children and families and others in need, from partnering with nonprofit groups to inspiring a new generation, Hallmark provides many simple and rewarding ways for you to give back to your community. We applaud and fully support all our employees’ efforts to make their communities better. Whether you’re living near the KC HQ or somewhere else, Hallmarkers have a number of ways to bring our values out into the world every day. We can help you direct your energies and passions toward the things that make life better for all, whether that’s volunteering, project-coordinating, donating, public-art-creating, or otherwise contributing to the neighborhoods that we call home. You can find out more about our approach to community involvement and corporate social responsibility here.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City

Job Segment: Data Entry, Retail Sales, Field Sales, Administrative, Retail, Sales