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Customer Services Rep (Part-time Regular) - Crown Center

Date: Jun 11, 2021

Location: Kansas City, MO, US, 64108

Company: Hallmark

AN OVERVIEW:

Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year. 

 

Crown Center Customer Services is located in the retail shopping center and is comprised of an effective team of experienced Customer Services Representatives. The team delivers a wide variety of services to Crown Center guests.

 

The Showplace children’s exhibits and special exhibits are offered by Crown Center Marketing, and are located within the Crown Center retail shopping center. The exhibits are hosted by Customer Services Representatives (CSRs). The CSRs provide excellent service and assistance for guests who visit the exhibit, and are an integral part of the overall success of the Crown Center retail operations.

 

IN THIS POSITION YOU WILL:

The Customer Services Representative is responsible for providing excellent customer service to help ensure that each guest has a positive experience at Crown Center. Customer Service duties include, but are not limited to: answering customer questions in person and over the phone; preparing shipments for customers and processing through FedEx terminal; custom gift wrappring; and processing customer payment transactions. CSR is responsible for cash handling, balancing the cash register, and performing other ad hoc responsibilities from the manager.

 

The Customer Service Represenative will also cross-train to serve as needed to perform various duties in relation to providing back up support to special exhibits located at the Crown Center retail shopping center.

This is a part-time regular opportunity, must be flexible and available to work weekdays and weekends. The work schedule may vary to ensure coverage during Crown Center’s operating hours which are: Monday – Saturday, 10:00am to 6:00pm and Sunday noon to 5:00pm.  Hours are subject to change. 

Interested? Follow the application instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 

 

JOB REQUIREMENTS

BASIC QUALIFICATIONS:

  • High School Diploma or GED.
  • Minimum of one year of Customer Service experience or working with the public.

PREFERRED QUALIFICATIONS:

  • Excellent interpersonal and people skills.
  • Excellent verbal communication skills.
  • Must display a high level of maturity and the ability to handle a variety of situations when working with the public.
  • Computor skills: preferably experience with Excel, Word, Outlook or other similar office software.

 

ADDITIONAL DETAILS:

  • The Customer Services Representative (part-time regular) position is located at Crown Center in Kansas City, Missouri.  
  • Work days will vary, dependent upon staffing needs. The Crown Center retail shopping center operating hours are Monday – Saturday, 10:00am to 6:00pm and Sunday noon to 5:00pm.  Hours are subject to change. 
  • Relocation will not be provided.

 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Crown Center is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City

Job Segment: Part Time