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REMOTE: Hallmark Digital Delivery Manager

Date: Sep 2, 2021

Location: Kansas City, MO, US, 64108

Company: Hallmark

Posting End Date: 01/19/2021
Number of Openings: 4







Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.  Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforceHallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams. Hallmark has been recognized as one of Forbes and Statista 2020 Best employers for Diversity, Women and New Graduates.


As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance. 


The  REMOTE Delivery Manager plays a lead role working with teams to ensure that technology products / features get implemented in an optimized way. The delivery manager is familiar and knowledgeable about the Digital products they are supporting and develops strong relationships with the Product Manager(s) they support to get product delivered in a timely manner with high quality. The delivery manager is also a team process coach (Scrummaster, Agile Coach) responsible for process health results (the quality of collaboration across the whole team, the removal of impediments that slow down the team, and the coaching and improvement of everyone on the team). The Delivery Manager is also responsible for managing releases in a way that that merges features from potentially multiple Product Managers to optimize the end results. The Delivery Manager role will remove obstacles that could prevent product release, ultimately executing to deliver the product.


Integration Management Responsibilities – Responsible for managing a release at a time that merges features from multiple product managers. Appropriate application and integration of multiple product team features releases while balancing competing constraints, which include, but are not limited to: scope, quality, schedule, and risk. This includes applying knowledge, skills, tools, and techniques to integration activities to meet product release requirements.


Process Health Results Responsibilities – Delivery manager as team process coach (Scrummaster, Agile Coach) is responsible for process health results (the quality of collaboration across the whole team, the removal of impediments that slow down the team, and the coaching and improvement of everyone on the team). This includes the consistent and sustainable application of Lean/Agile principles, Decision Making Model, and never losing sight of total cost of ownership (TCO).


Delivery Effectiveness Responsibilities – Applying key competencies maximizing effectiveness in achieving results and desired outcomes. Remove obstacles that could prevent product release, ultimately executing to deliver the product. Facilitation of decisions and trade-off choices, as required, to deliver against timelines and influence stakeholder navigation of complex issues and ambiguity.


This is a remote work opportunity - which may occasionally involve travel to either our Santa Monica, CA or Kansas City Headquarter offices. 


To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB.


BASIC QUALIFICATIONS (required for candidates to be considered):

• Bachelor’s Degree OR  3 years of relevant, technology-related experience

• 3 years of lean/agile application

• 3 years of project management experience. 



• Master’s degree

• Staff/People management

• Competencies: Open & Direct Communication, Courage, Motivation, Leadership, Influence, Collaboration, Facilitation, Creative Problem Solving

• Project Management Skills: Negotiation, People Management/Leadership, Communication, Planning

• Competencies: Interpersonal Savvy, Customer Focus, Strategic Agility, Process Management, and Drive For Results


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and checks.




At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City