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Digital Delivery Manager- Remote

Date: Jul 18, 2022

Location: Kansas City, MO, US, 64141

Company: Hallmark


HALLMARK- Because Connecting With Each Other Has Never Been More Important



For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like! 


When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success. 


Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.  









The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for: 

  • Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Crown Media, Hallmark Global) to accelerate their direct-to-consumer product strategies  
  • Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.  
  • Building, securing and operating digital consumer products for Hallmark’s LOBs 
  • Scaling development capabilities to build for Hallmark’s future 


As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance. 





The Digital Delivery Manager plays a lead role working with teams to ensure that technology products / features get implemented in an optimized way. The delivery manager is familiar and knowledgeable about the Digital products they are supporting and develops strong relationships with the Product Manager(s) they support to get product delivered in a timely manner with high quality. The delivery manager is also a team process coach (Scrum master, Agile Coach) responsible for process health results (the quality of collaboration across the whole team, the removal of impediments that slow down the team, and the coaching and improvement of everyone on the team). The Delivery Manager is also responsible for managing releases in a way that that merge features from potentially multiple Product Managers to optimize the end results. The Delivery Manager role will remove obstacles that could prevent product release, ultimately executing to deliver the product.


Integration Management Responsibilities – Responsible for managing a release at a time that merges feature from multiple product managers. Appropriate application and integration of multiple product team features releases while balancing competing constraints, which include, but are not limited to scope, quality, schedule, and risk. This includes applying knowledge, skills, tools, and techniques to integration activities to meet product release requirements.


Process Health Results Responsibilities – Delivery manager as team process coach (Scrum master, Agile Coach) is responsible for process health results (the quality of collaboration across the whole team, the removal of impediments that slow down the team, and the coaching and improvement of everyone on the team). This includes the consistent and sustainable application of Lean/Agile principles, Decision Making Model, and never losing sight of total cost of ownership (TCO).


Delivery Effectiveness Responsibilities – Applying key competencies maximizing effectiveness in achieving results and desired outcomes. Remove obstacles that could prevent product release, ultimately executing to deliver the product. Facilitation of decisions and trade-off choices, as required, to deliver against timelines and influence stakeholder navigation of complex issues and ambiguity.





Required for candidates to be considered:


  • Bachelor’s Degree OR  3 years of relevant, technology-related experience
  • Minimum of 3 years of lean/agile application
  • Minimum of 3 years of Project Management experience



Your resume and application will stand out if you have:


  • Master’s degree
  • Staff/People management
  • Competencies: Open & Direct Communication, Courage, Motivation, Leadership, Influence, Collaboration, Facilitation, Creative Problem Solving
  • Project Management Skills: Negotiation, People Management/Leadership, Communication, Planning
  • Competencies: Interpersonal Savvy, Customer Focus, Strategic Agility, Process Management, and Drive for results


This is a remote work opportunity - which may occasionally involve travel to our Kansas City Headquarter offices. Salary for this role is $93,750 and $156,250 this role is also eligible for an annual bonus opportunity.



Now’s your chance to embrace a future with Hallmark- just follow the instructions below to apply.



You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.





Good for You, Good for your Family, Good for the Community

We offer competitive healthcare and PTO, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to care for your total well-being. You can learn more about our benefits here. But we also know the idea of benefits is bigger than that. From volunteering for relevant-skills-based projects to helping children and families and others in need, from partnering with nonprofit groups to inspiring a new generation, Hallmark provides many simple and rewarding ways for you to give back to your community. We applaud and fully support all our employees’ efforts to make their communities better. Whether you’re living near the KC HQ or somewhere else, Hallmarkers have a number of ways to bring our values out into the world every day. We can help you direct your energies and passions toward the things that make life better for all, whether that’s volunteering, project-coordinating, donating, public-art-creating, or otherwise contributing to the neighborhoods that we call home. You can find out more about our approach to community involvement and corporate social responsibility here.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.



Nearest Major Market: Kansas City