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HR Service Center Representative

Date: Aug 13, 2022

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 128107 



Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.  Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce. Hallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams.


At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.


Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.



Hallmark’s Employee Relations Department provides day-to-day human resources support to Hallmark and its subsidiaries.  The Employee Relations Department works collaboratively with employees and managers to address and resolve employee relations issues, administer and interpret employment policies, investigate and address employee questions and concerns, provide coaching to managers and employees, support employee transitions, assist with life events, and administer Hallmark’s Dispute Resolution Program.


The Hallmark HR Service Center is an integral part of the Employee Relations Department.  The HR Service Center provides customer service to employees on a broad range of policy, benefits, retirement, leave of absence, and compensation questions and issues.  The HR Service Center provides Tier I resolution of most employment-related inquiries.  It plays an important role in ensuring that Hallmark’s workplace remains best-in-class, and that employee questions and concerns are addressed in a timely and appropriate fashion.



  • Provide customer service and support to approximately 26,000 full-time and part-time employees and 5,000 Hallmark retirees by assisting with incoming incidents to the HR Service Center. 
  • Provide timely, effective and knowledgeable Tier 1 resolution of employee and retiree questions and issues relative to a variety of HR topics including (but not limited to): benefits, leaves of absence, payroll issues, HR policy information, HR Information System (Oracle HR Direct) and Talent Management System (Cornerstone) support, and personal information changes.  
  • Be involve with electronic knowledge database research, escalation to another HR department or vendor (if the issue cannot be resolved at Tier 1), and basic systems support and troubleshooting.  
  • Deliver professional and knowledgeable service in a timely manner for all incidents received.  
  • Use technology to document incidents and research an appropriate response, and will promote employee use of online HR resources and self-service whenever possible



The following is required to be considered for this role:

  • High school diploma, GED or equivalent
  • 2+ years customer service experience



Your resume will stand out if you have:

  • Bachelor’s degree
  • 2+ years call center work experience
  • Human Resources work experience
  • Human Resource Information System (HRIS) experience
  • Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner
  • Interpersonal, analytical and decision-making skills needed to resolve customer concerns
  • Strong problem-solving and troubleshooting abilities
  • Technical aptitude - ability to learn and utilize a variety of technology
  • Experience with PC navigation and Microsoft Office programs including Word, Excel
  • Good attention to detail and organizational skills
  • Excellent customer service skills
  • Experience in navigating multiple data entry systems and applications, as well as working with dual monitor
  • Multitasking skills in a fast paced and dynamic work environment
  • Acts honestly and professionally


Interested? Follow the application instructions below to apply.



You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.


Good for You, Good for your Family, Good for the Community

We offer competitive healthcare and PTO, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to care for your total well-being. You can learn more about our benefits here. But we also know the idea of benefits is bigger than that. From volunteering for relevant-skills-based projects to helping children and families and others in need, from partnering with nonprofit groups to inspiring a new generation, Hallmark provides many simple and rewarding ways for you to give back to your community. We applaud and fully support all our employees’ efforts to make their communities better. Whether you’re living near the KC HQ or somewhere else, Hallmarkers have a number of ways to bring our values out into the world every day. We can help you direct your energies and passions toward the things that make life better for all, whether that’s volunteering, project-coordinating, donating, public-art-creating, or otherwise contributing to the neighborhoods that we call home. You can find out more about our approach to community involvement and corporate social responsibility here.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.

Nearest Major Market: Kansas City

Job Segment: Employee Relations, Payroll, HR, Data Entry, HRIS, Human Resources, Finance, Administrative