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REMOTE: QA Engineer - Hallmark Digital

Date: Feb 16, 2021

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 84729 



Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.  Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforceHallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams. Hallmark has been recognized as one of Forbes and Statista 2020 Best employers for Diversity, Women and New Graduates.


The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for: 

  • Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Crown Media, Hallmark Global) to accelerate their direct-to-consumer product strategies.  

  • Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.  

  • Building, securing and operating digital consumer products for Hallmark’s LOBs 

  • Scaling development capabilities to build for Hallmark’s future. 

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance. 


What we’re looking for: 

You are an experienced, hands-on QA Engineer ready to join the DCOE’s digital delivery team. The ideal candidate is very detail-oriented, can juggle manual as well as automation testing as needed, and can work in a dynamic testing environment. You are passionate when it comes to quality, with a positive collaborative attitude, and a tenacious approach to testing.  You will have an interest in software and a passion for learning; with strong technical & communication skills to contribute to a dynamic team environment.    The QA Engineer works closely with Developers, Product Managers and Delivery Mangers, to create and launch product features that delight our consumers. The product focus is on Hallmark.com and the Omnichannel digital consumer shopping experience. 


What you will be doing: 

Your primary responsibilities include both manual & automated QA testing of web-based services/products on hallmark.com working closely with onshore, nearshore and offshore team members. In addition, you’ll provide insight to cross-functional colleagues (e.g. Architecture, Development, Product, UX, Security) about quality assurance requirements and limitations encountered as user experience meets development. You will work with agile scrum teams focused on specific product areas to maintain a high level of quality with a strong QA mindset.   Role Responsibilities include: 

  • Ensure timely, effective, and quality delivery of software into production. 

  • Work with other engineers in an agile environment to drive improvements in product quality via gray box, and black box testing. 

  • Write automated test cases on the automation framework using eggplant/postman or equivalent tools. 

  • Collaborate across teams and departments in order to prevent, report, track, and resolve defects. 

  • Participate in creating and clarifying User Stories, and in planning Sprints. 

  • Dive into hard problems and successfully deliver great results on schedule. 

  • Create and maintain detailed and clear test plans and test case suites. 


This is a PROGRESSIVE role that will be filled at the level based on the skills and experience of the selected candidate.  ALSO this role is a REMOTE/VIRTUAL Work Opportunity. 


Application Instructions: 

To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB. 

Basic Qualifications

  • BS in Computer Science or related fields, or 4 years of professional experience

  • 3+ years of software QA experience in Web application/eCommerce/Website testing. 

  • 2+ years of experience in automation testing of enterprise software systems or websites. 

  • 1+ years of experience in agile/scrum methodologies. 


Preferred Qualifications: 

  • Passionate about the field of Quality Assurance and excited to grow & develop a career within QA. 

  • Deep understanding of Software QA methodologies, tools and processes (like white box, black box, and automation methodologies). 

  • Knowledge of different kinds of testing and where/how they fit into the overall product life cycle. 

  • High level of proficiency in in testing mobile native and web applications with minimal to no supervision. 

  • Exceptional communication skills to work in a fast-paced agile shop, with an emphasis on active listening, asking clarifying questions with a collaborative culture. 

  • Experience Comfortable working on small, cross-functional, fast paced teams 

  • Comfortable testing software on mobile devices 

  • Eggplant certifications on QA Automation is a plus. 

  • Proficient using Postman or similar test harness for RESTful web service testing. 

  • Experience with any version control system like Git or equivalent. 

  • Experience with automation scripting using tools like Selenium Webdriver, Appium or equivalent and proxy tools like Charles or Fiddler are a plus. Strong ability to troubleshoot and update automation scripts. 

  • Experience with Load testing tools like Eggplant Performance, Akamai, LoadRunner, Azure DevOps or equivalent. 

  • Familiarity with device farm testing (such as BrowserStack) is a plus. 

  • Strong writing skills in order to develop test plan documentation, bug reports and an ability to address multiple communication styles. 

  • Experience working in an onshore-offshore model. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, education verification and satisfactory reference and background checks.   




At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City