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Retail Technology Analyst I

Date: Jul 19, 2022

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 128409 

Hallmark- Creating a More Emotionally Connected World Every Day


For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like! 


When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success. 


Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.  


The Hallmark Retail division is made up of a diverse group of people and functions, but we have one thing in common – we all support Hallmark Gold Crown stores in some way. We work to bring the Hallmark brand to life in retail and online, to ensure we are meeting customers exactly where they are. We help people connect with ease in a thoughtful and emotional way. We believe that sharing love and appreciation can change someone’s day—maybe even the world.



Retail Technology Service Desk’s mission is to ensure that technology enables, and does not hinder sales for Gold Crown Stores. We do this by providing a high level of customer service and encouraging our team to save the day by solving issues for over 1,600 locations.  Our team-oriented approach to problem-solving not only utilizes a variance of skill sets but also develops a culture that ensures diversity is imperative to success.



The main responsibility of the Retail Tech Analyst is to answer calls and respond to Retailers, electronically or via phone.   You will be troubleshooting their technical hardware and software issues. You will leverage a deep support team of experts, as well as detailed documentation to provide clear direction and customer satisfaction.


This position provides a good foundation for Hallmark processes and develops well-rounded individuals for future career opportunities and success.  



The following is required to be considered for this role:

  • 1+ year experience in a customer service role working directly with customers 
  • High School diploma, GED, or equivalent



Your resume will stand out if you have:

  • Bachelor's Degree
  • Experience troubleshooting hardware, software, and networks
  • Experience with inventory handheld devices
  • Experience with Point-of-Sale (POS) Registers
  • Experience with Inventory Management/Warehouse Management software
  • Strong verbal and written skills, organizational and time management skills, interpersonal skills, flexibility, a strong sense of urgency, the ability to adapt to change, and the ability to problem-solve, analyze and troubleshoot
  • Ability to describe technical equipment and procedures to non-technical persons at remote locations using non-technical language
  • Experience in a leadership role
  • Multi-tasking skills
  • Ability to work in a team environment
  • Self-motivation and self-starter capabilities


Interested? Follow the application instructions below to apply.



You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference checks.




Good for You, Good for your Family, Good for the Community

We offer competitive healthcare and PTO, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to care for your total well-being. You can learn more about our benefits here. But we also know the idea of benefits is bigger than that. From volunteering for relevant-skills-based projects to helping children and families and others in need, from partnering with nonprofit groups to inspiring a new generation, Hallmark provides many simple and rewarding ways for you to give back to your community. We applaud and fully support all our employees’ efforts to make their communities better. Whether you’re living near the KC HQ or somewhere else, Hallmarkers have a number of ways to bring our values out into the world every day. We can help you direct your energies and passions toward the things that make life better for all, whether that’s volunteering, project-coordinating, donating, public-art-creating, or otherwise contributing to the neighborhoods that we call home. You can find out more about our approach to community involvement and corporate social responsibility here.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.

Nearest Major Market: Kansas City

Job Segment: Retail Sales, Warehouse, Retail, Manufacturing