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Retail Technology Analyst - Part Time

Date: Feb 11, 2019

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 26398 

WHEN YOU CARE ENOUGH YOU CAN CHANGE THE WORLD.

You need a job. You want a career. Working someplace you can be yourself and belong while creating something that makes a difference. Something that makes the world a better place. Perfect timing. Hallmark is looking for someone like you.

The Hallmark Retail division is made up of a diverse group of people and functions, but we have one thing in common – we all support Hallmark Gold Crown stores in some way. We work to bring the Hallmark brand to life in retail and online, to ensure we are meeting customers exactly where they are. We help people connect with ease in a thoughtful and emotional way. We believe that sharing love and appreciation can change someone’s day—maybe even the world.

WHO WE ARE:

Retail Technology Service Desk’s mission is to ensure that technology enables, and does not hinder sales for Gold Crown Stores. We do this by providing a high level of customer service and encouraging our team to save the day by solving issues for over 1,600 locations.  Our team-oriented approach to problem solving not only utilizes a variance of skill sets, but also develops a culture that ensures diversity is imperative to success.

IN THIS ROLE YOU WILL:

The main responsibility of the Retail Tech Analyst is to answer calls and respond to Retailers, electronically or via phone.  You will be providing them with answers or solutions to facilitate sales.  You will leverage a deep support team of experts, as well as detailed documentation to provide clear direction and customer satisfaction.

This position provides a good foundation for Hallmark processes and develops well-rounded individuals for future career opportunities and success.  

Interested? Follow the application instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

  • 1+ year experience in a customer service role working directly with customers OR 1+ year experience coordinating events and/or projects.
  • High School diploma, GED or equivalent
  • Must be able to pass a typing test of 40 adjusted wpm as part of the interview process (only passing scores in SkillCheck will be considered).
  • Testing will be conducted if selected for an onsite interview.

PREFERRED QUALIFICATIONS

Your resume will stand out if you have:

  • Bachelor's Degree
  • Experience troubleshooting hardware, software, and networks
  • Experience with Windows 7
  • Experience with inventory handheld devices
  • Experience with Point-of-Sale (POS) Registers
  • Experience with Inventory Management/Warehouse Management software
  • Strong verbal and written skills, organizational and time management skills, interpersonal skills, flexibility, a strong sense of urgency, the ability to adapt to change, and the ability to problem solve, analyze and troubleshoot
  • Ability to describe technical equipment and procedures to non-technical persons at remote locations using non-technical language
  • Experience in a leadership role
  • Multi-tasking skills
  • Ability to work in a team environment
  • Self-motivation and self-starter capabilities

 

 

BENEFITS AND PERKS:
At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.

 


Nearest Major Market: Kansas City

Job Segment: Warehouse, Retail Sales, Part Time, Retail, Manufacturing