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eCommerce Demand and Inventory Planner

Date: Apr 25, 2019

Location: Kansas City, MO, US, 64108

Company: Hallmark

     reqid: 27750 


Do you want to work for one of the world's most trusted and recognized brands? Hallmark is a company rooted in connecting people. We care for our employees, our communities, and our world. A career at Hallmark means you get to make a big impact and create something that can make a genuine difference. We’re looking for people who want to continue to carry our vision forward.

The eCommerce Operations team supports Hallmark's Digital Commercialization strategies in leading the charge to bring Hallmark’s most iconic products to the consumer, wherever and whenever they want to use them. We are a small, multi-disciplinary team with a passion for charting new ground and driving growth for the company!

The ecommerce operations team translates business strategies into operational requirements and optimal supply chain, inventory, & logistics solutions.  The team functions as liaisons between customer development, product/marketing, finance, and supply chain for digital commercialization opportunities and ecommerce customer requirements.  The team is instrumental in facilitating cross divisional efforts for delivery of ecommerce & click/collect program, inventory, ordering, and capability requirements.

The Ecommerce Demand and Inventory Planner (D&IP) is responsible for developing aggregate and SKU-level demand forecasts that reflect customer and consumer demand and for making production decisions in accordance with established inventory policies (serviceability, segments, lot size, etc.), the inventory plan, and financial and strategic objectives. He/She partners with Supply Chain to ensure inventory availability to support retailer needs in the most cost effective manner possible.

The Ecommerce D&IP analyzes factors that impact demand, such as marketing tactics, seasonal events, new product introductions, product discontinuations, account penetration changes, click & collect program launches, assortment plans, etc.

He/she builds a forecast that quantifies the impact of the aforementioned factors.  The forecasts are developed in collaboration with the Ecommerce Operations Planner, Senior Digital Analyst, Product & Marketing Managers, & Digital Marketing Strategist.

The Ecommerce D&IP is responsible for selecting the most appropriate forecast model or methodology to generate an accurate demand forecast, for running the decision support model to recommend inventory strategies, and for making inventory decisions in alignment with the approved strategies and availability expectations.  He/she is responsible for safety stock and lot size calculations.

The Ecommerce D&IP partners with Distribution Centers, including 3P Fulfillment partners, regarding product availability expectations, bin setup and sequencing, finished goods levels reported in the rankbook, stop select points, capacity, etc.

This position will continue to build Hallmark’s technical SAP Advanced Planning and Optimization (APO) and Enterprise Core Component (ECC) subject matter expertise.  The Ecommerce D&IP will represent ecommerce operations planning in any future ERP/WMS/DOM and/or new system implementations.

Interested? Follow the application instructions below to apply.


You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.


  • Bachelor’s degree or 4+ years professional work experience
  • 3+ years of demand and/or inventory planning experience
  • Systems experience in SAP and Legacy/PPS/Inventory


  • Advanced skills in Microsoft Excel
  • Strong analytical aptitude with proven ability to analyze and interpret data;
  • Excellent organizational skills, resourcefulness, and ability to identify and solve problems;
  • Strong process improvement & project management skills;
  • Independent thinker with the drive to deliver new ways of working and innovating;
  • Ability to work autonomously and ability to think strategically;
  • Demonstrated ability to learn and adapt to new technologies;
  • Knowledge and understanding of the intersection of key partners and processes within product development, finance, operations, customer development, and digital commercialization;
  • Ability to manage multiple projects and adapt work style/processes in a fast paced environment;
  • Self-motivated: strong work ethic, follow-through and accountability for results;
  • Excellent oral and written communication, facilitation, consensus-building, and conflict resolution skills.



Hallmark believes in enriching the lives of our employees by offering benefit programs to help you:

  • Take care of you and yours: We offer comprehensive medical, dental and vision benefits, as well as discounts on elder care, child care, education assistance and adoption assistance.
  • Save for your future: Through profit sharing, you share in the success of Hallmark. We also offer a 4% match on 401(k) contributions.
  • Enjoy your time: Maximize your work-life balance through Paid Time Off (PTO), paid holidays, community volunteer opportunities and discounts on product, entertainment venues, amusement parks and sporting events.
  • And More! (Like an on-site cafeteria, free parking, access to Crown Center and a fitness center.)


Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City

Job Segment: Product Marketing, Marketing

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