Retail Sales Leader - 760

 reqid: 26187 

WHEN YOU CARE ENOUGH YOU CAN CHANGE THE WORLD.

Are you the person who wants to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If so, we’re looking for YOU to join our team!

WHO WE ARE:

At Hallmark Gold Crown, we believe that it is our mission to help change the world, one moment, one celebration, one relationship at a time. We take this mission seriously. Our customers invite Hallmark into their lives to help them show how much they care – to commemorate life’s most special occasions, provide comfort through-life’s most trying times, and the everyday moments in between.

This part-time opportunity is located at our Hallmark Gold Crown store in West Town Mall in Knoxville, TN.

The Hallmark Gold Crown store is the destination for all things caring. The place where all of the magical things Hallmark has to offer – cards, gifts, ornaments, movies, and more -- come to life to inspire and support people in their desire to care and connect. We help with the perfect solution for all of life’s relationships and occasions – to feel more deeply, to celebrate more uniquely, and to connect more often. Our store team is driven to reach store goals while delivering a memorable experience to each of our shoppers because we genuinely care and choose to make a difference in the world and in our communities. Our Sales Leaders are key to providing a ‘caring team’ atmosphere for our customers. The difference begins with YOU!

AN OVERVIEW:

Our Sales Leaders bring this mission to life in the store. They are the face of the Hallmark brand to customers and vital to the success of Hallmark engaging with our shoppers to help them find and build the perfect card and gift solutions for the many days and ways in which they care. Our customers rely on Hallmark’s caring team to help them in locating the right card and gift for their current need, surprising them with new ways for connecting with those they love, as well as planning for future relationship needs and milestones.

WHO YOU ARE:

Someone who believes in the power of caring and connection to change the world. You nurture relationships and honor traditions. You find opportunities in life’s many moments – big and small, happy and sad, expected and unexpected – to show how much you care. You love working with people, and are naturally helpful and affirming. You often go the extra mile to make a day, lift a spirit, warm a heart, or lighten a load. You know that it truly is the little things in life that make the biggest difference.

Do the traits above describe you? (If so, you should really apply for this role!)

THE SALES LEADER BRINGS HALLMARK’S MISSION TO LIFE BY:

• Creating and maintaining a warm, inviting, easy-to-navigate shopping environment.
• Helping and affirming customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Sharing and showcasing stories and communities of caring to reinforce the cycle of kindness.
• Making the interaction easy and convenient for shoppers by effectively handling store operations -- product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc.
• Delivering an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
• Modeling and coaching selling skills and sharing product knowledge to ensure all team members are up to date on products and offerings to meet customer’s relationship needs.
• Directing staff when the Store Manager is not available and providing feedback along the way.
• Conducting point-of-sale audits and assisting the Store Manager with other inventory management procedures.
• Communicating daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment.

HALLMARK BELIEVES IN ENRICHING THE LIVES OF OUR EMPLOYEES BY OFFERING BENEFITS PROGRAMS TO HELP YOU:

• Take care of your future self:
  • Savings/401(K) plan with 3% company match. Retail Sales Leads and Store Associates are part of the RSG Savings Plan which offers a 60% company match on employee contributions up to 5%. The employee is eligible after completing 1000 hours of service in first anniversary year or in any calendar year thereafter.
  • Investment assistance.
  • Access to voluntary benefits including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care).

• Take care of you and yours:
  • Discounts on child care.
  • Elder care counseling and referral programs.

• And More!
  • Like a 40% shopping discount on merchandise purchased in a CSG store.
  • As well as a variety of discounts made available by participating businesses including travel, computers and tax preparation.

BASIC QUALIFICATIONS (required to be considered): 

• At least 18 years of age.
• One or more years of experience in retail, sales or customer service; OR at least 6 months experience in a Hallmark Corporate Store. 
• Ability to work a flexible schedule that meets the needs of the business, including, events, holidays, evenings and weekends.
• Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds; i.e., fixture parts and cartons of product. 

PREFERRED QUALIFICATIONS

• High school diploma or equivalent.
• Two or more years of previous experience in (specialty) retail, sales or customer service.
• Strong customer-focused engagement and consultative selling skills. 
• Ability to communicate effectively with customers and employees. 
• Demonstrated success working as a member of a team.
• Ability to receive feedback and take action when appropriate.
• Strong sense of urgency, flexibility and willingness to adapt to change.
• Desire and ability to learn the business.
• Proficiency and comfort using a computer and other technology.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and background checks.

APPLICATION INSTRUCTIONS:

You must show how you meet the qualifications (listed above) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.