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Senior Director - Plant Operations

Date: May 2, 2022

Location: Lawrence, KS, US, 66044

Company: Hallmark

Posting End Date: 05/10/2022
Job Band / Grade: BPMG.EX
Number of Openings: 1





Do you want to work for one of the world's most trusted and recognized brands? Hallmark is a company rooted in connecting people. We care for our employees, our communities, and our world. A career at Hallmark means you get to make a big impact and create something that can make a genuine difference. We’re looking for people who want to continue to carry our vision forward.



The Lawrence Production Center in Lawrence, Kansas is a fast-paced, 3-shift manufacturing environment that produces Hallmark’s greeting cards and other specialty products. We bring Hallmark’s creative concepts to life by making the products that help people live more caring, connected lives full of meaningful moments!  The production center’s priorities include delivering outstanding product quality & service, while simultaneously reducing cycle times and our total cost of product.  We drive business performance through a focus on operational excellence, employee engagement, and Lean improvement focus across our teams.


Senior Director - Plant Operations:

The Senior Director - Plant Operations is responsible for leading the production center’s manufacturing processes and teams, including 4 direct reports, 600+ full-time employees, and a seasonal temporary workforce.  This is a top leadership role, reporting directly to the production center’s General Manager.  It’s a key part of the leadership team focused on delivering near-term production requirements, driving ongoing operational improvements, and developing longer term priorities, policies, and strategic direction within Hallmark’s manufacturing division.


This position will be responsible for:


Operational Leadership / Management 

  • Lead a broad set of manufacturing processes and teams to produce products within quality, service, and cost objectives in a short-cycle manufacturing environment to deliver production requirements and retail-driven strategic initiatives. Monitor, track, and implement key initiatives to deliver department and plant goals. Drive continuous improvement efforts for the plant to reduce cost, improve productivity, and increase serviceability.
  • Possess a strong technical understanding of fundamental manufacturing processes, techniques, & cost drivers, and develops and maintains a strong & thorough knowledge of Hallmark’s key production systems and procedures.
  • Develop and manage multi-million-dollar plant budgets, ensuring business performance is delivered and that expenditures are within established limits.
  • Drive strategic Lean initiatives and lead Lean improvement processes and problem-solving activities to deliver business priorities and enable breakthrough improvements. Utilize Lean tools and knowledge to continuously improve work processes, flow, and standard work.  Drive Overall Equipment Effectiveness (OEE) to increase business performance and reduce total costs. 
  • Build and ensure strong relationships with plant employees & managers, and key internal & external business partners.  As a member of the plant senior leadership staff, actively collaborate to develop long-term strategies for flexible capacity, manufacturing capabilities, capital investment planning, and talent development.



People and Culture Leadership

  • Develops a culture that maximizes employee engagement
  • Drive a culture of strong employee engagement, bringing the best out of people and teams to deliver business results and ensure Hallmark’s positive culture is strong within the workplace.
  • Use lean principles and problem-solving techniques to engage employees in finding ways to systematically eliminate waste and to continuously improve processes and workflow.
  • Drive a strong safety mindset & culture to ensure a safe work environment for all employees.  Lead managers and employees to proactively eliminate hazards to ensure a safe work environment.  Ensure full compliance to all OSHA and company safety/EHS standards and practices.
  • Ensure effective and efficient staffing plans to meet varying production requirements, working with internal teams, other facilities, and external temp labor sources.
  • Coach managers and supervisors in employee engagement, talent development, recognition, and performance management.
  • Effectively lead direct & indirect employees through key Hallmark policy and/or business changes.
  • Support & advance Hallmark’s diversity & inclusion priorities.  Be attentive to diversity/inclusion and employee relations issues in the workplace, actively engage with the plant D&I Council, and support & encourage participation in plant-level D&I learning experiences.



Interested? Follow the application instructions below to apply.



You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.



  • Bachelor’s Degree 
  • 5 years Operational or Supply Chain Management experience
  • 4 years managing exempt employees
  • Lean management experience



Your resume will stand out 

  • Preferred candidate will be a proven leader; problem solver; possess a strong work ethic; and have excellent communications and interpersonal skills required to work closely with peers, stakeholders, and internal and external customers.
  • Bachelors Degree in Engineering, Business or Operations Management or a Master’s Degree
  • 6+ years Operational or Supply Chain Management experience in Manufacturing or Distribution environment
  • Previous Area/Department/Operations Manager experience in Manufacturing or Distribution environment
  • 2-3 years of Lean implementation/project management experience
  • Strong financial and analytical acumen 



This job is located at our production facility in Lawrence, KS. Relocation assistance is available.


Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.




Good for You, Good for your Family, Good for the Community

We offer competitive healthcare and PTO, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to care for your total well-being. You can learn more about our benefits here. But we also know the idea of benefits is bigger than that. From volunteering for relevant-skills-based projects to helping children and families and others in need, from partnering with nonprofit groups to inspiring a new generation, Hallmark provides many simple and rewarding ways for you to give back to your community. We applaud and fully support all our employees’ efforts to make their communities better. Whether you’re living near the KC HQ or somewhere else, Hallmarkers have a number of ways to bring our values out into the world every day. We can help you direct your energies and passions toward the things that make life better for all, whether that’s volunteering, project-coordinating, donating, public-art-creating, or otherwise contributing to the neighborhoods that we call home. You can find out more about our approach to community involvement and corporate social responsibility here.


Nearest Major Market: Lawrence

Job Segment: Plant, Plant Operator, Performance Management, Employee Relations, Manufacturing, Human Resources