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Distribution Center Process Configuration Analyst

Date: Feb 22, 2021

Location: Liberty, MO, US, 64068

Company: Hallmark

     reqid: 83370 


You need a job. You want a career. Working someplace you can be yourself and belong while creating something that makes a difference. Something that makes the world a better place. Perfect timing. Hallmark is looking for someone like you.


People rely on us to help them connect and express their emotions through products and services that enrich lives every day. They trust that we know their needs and that we are focused on innovations that will allow them to enhance their relationships. We have a competitive mindset and “play to win” with our retailers and consumers. We work with courage and conviction, always seeking to adapt and learn. It is an exciting time to be in the Greetings business at Hallmark! 



We are a team of engineers and technicians delivering attractive new capabilities across the supply chain that accelerate growth throughout our business. Our solutions are essential to delivering on Hallmark's top initiatives. We research, design, and implement process automations unique in the industry and key to accelerating our business growth. 



The DC Process Configuration Analyst is responsible for leading, maintaining, and improving business process through Warehouse Management Configuration. Will work in an environment with Operations, Engineers, Maintenance, vendors, and IT to influence process change through system configuration. This role will assist in building standard operating procedures to continuously improve functions, tasks, activities, and specifications to achieve cost effective and repeatable methods. Additional focus will be to monitor and evaluate day to day operation’s issues and opportunity. This role will be responsible for leading process configuration for all Distribution Centers running Manhattan’s WMOS system.

Job Responsibilities:

  • Improve DC Results through Process Improvement
    • Effectively identify and implement configuration change that is required to support process change. Ensure WMS feasibility of process improvements.
    • Establish and execute a prioritized improvement roadmap/pipeline of projects.
    • Execute process improvement implementation process by working with managers, team members, and other employees to ensure the plan is clear and can be applied quickly and efficiently.
    • Create documentation outlining process improvements that explain changes and how to implement them.
    • Partner with management team to create step-by-step instructions on how to change processes in a way that all those involved in the process can understand.
    • Conduct ongoing analysis and once change has occurred, continue to monitor and assess various processes to ensure that they are producing the desired outcomes. Make changes to steps in each process as needed to adjust improvements to reflect better results in production, cost reduction and other targeted outcomes.
    • Influence DC leadership to maintain standard operating procedures as well as continuously improve processes to establish better standard operating procedures.
    • Ensure alignment of configuration to new/improved business processes and SOPs.


  • Build and Maintain a Foundation of Systems and Processes – with specific emphasis on configuration under the Warehouse Management System.
    • Warehouse Management System:
      • Subject matter expert and administrator for Warehouse Management System Configuration Process.
      • Streamline/Optimize processes through configuration, including the development of a configuration test and implementation process.
      • Define and monitor and analyze productivity and process strategies.
      • Develop change Management Process Flows to ensure changes do not negatively impact the Operations.
      • Manage process change to support physical change
      • Keep current with Manhattan System upgrades and updates
      • Continually participate and share Configuration ideas and process changes with other Manhattan customers
      • Research system capabilities to enhance operational performance
      • Resolve application defects by working with software vendors and IT.
      • On-going analysis of business processes and system functionality to identify improvements to solve operational problems, business problems, and refine the business model
      • Introduce process and system change by developing case studies, business cases, and enhancement requests.
      • Analyze workflow to assess opportunities in reaching goals and determine a better strategy.  Results are measured by reduction in operating expenses.  Strong understanding of the business domain
      • Avoid custom modifications to systems by aligning business processes with standard application functionality.


  • Define and Monitor Key DC Metrics
    • Work with business leaders to develop and implement DC key metrics and improvement.
    • Meet with key stakeholders to determine and articulate goals, gathering and analyzing data and process mapping, and creating reports based around recommendations.
    • Consult with senior leadership and provide analysis and advice on a variety of performance and process related topics.
    • Create regular and ad-hoc queries/reports for business requests.
    • Create metrics and reporting to monitor process improvement implementation and sustainment.


Interested? Follow the application instructions below to apply.



You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.



The following is required to be considered for this role:

  • Bachelor’s degree or equivalent in a related field (e.g. Engineering, Business, IT)
  • 3+ years of relevant experience working in analysis, process improvement, data analysis, and implementation
  • Demonstrated experience in successful process improvement initiatives and effective change management examples



Your resume and portfolio/application will stand out if you have:

  • Lean Principles experience; Prefer Six Sigma Blackbelt, or equivalent training/certification, preferred
  • PMI-PMP certification is desired
  • Floor drawing (CAD) and Floor layout/design (slotting) experience
  • Should be detail-oriented problem-solvers who are able to employ leadership, critical thinking and time management skills and can work effectively both independently and in teams
  • Familiar with all phases of project management
  • Understand quality control concepts and develop creative and innovative ways to improve business processes
  • Experience developing and designing documents, including training manuals, process outlines, flowcharts and implementation procedures
  • Knowledge of Warehouse Management Systems such as Manhattan, Blue Yonder, HighJump, etc.
  • Config experience
  • SAP knowledge
  • Good communication skills – written and verbal. 



  • This position is located at the Hallmark Distribution Center in Liberty, MO.
  • Relocation will not be provided.




At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


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Job Segment: Warehouse, Manufacturing