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Operations Manager- 3rd Shift

Date: Feb 16, 2021

Location: Liberty, MO, US, 64068

Company: Hallmark

     reqid: 84737 



Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.  Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce. Hallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams. Hallmark has been recognized as one of Forbes and Statista 2020 Best employers for Diversity, Women and New Graduates. 



The Liberty Distribution Center 3rd shift Operations Manager provides overall direction and coordination during the third shift for the entirety of the Distribution Center.  The operation manager makes necessary decisions and keeps all management apprised of any situations that may occur.  Directly supervises 6-8 exempt staff within the Order Processing department while indirectly overseeing all third shift activities at the Liberty Distribution Center for Stock, Warehouse, Technical Services, Building Services, and Order Control (Clerical/Computer Room).  This includes assigning work to department employees and verifying that production standards are met.  A significant responsibility is maintaining a higher-level management presence for the benefit of employees and management on the shift, particularly in the interest of positive employee relations. 


The Liberty 3rd Shift Operation Manager is responsible for the counseling, interviewing, training and evaluation of department Section Managers.  Also ensures that proper maintenance is performed, good housekeeping practices are maintained, positive employee relations are met, and safety regulations are followed. 



  • Provides leadership, direction, and development for all third shift managers and employees with specific attention to section managers.
  • Coordinates workflow and the most efficient use of employees between departments and facilities.    
  • Ensures assigned work is processed in efficient and safe manner and deliver superior customer service. 
  • Promotes positive employee relations and serve as a resource to employees, addressing questions and concerns in a timely manner.
  • Seeks to meet or exceed departmental objectives through continual review and monitoring of both individual and group results. 
  • Provides feedback, written and verbal, that accurately reflects the performance of the individual employees and encourages they achieve their fullest potential.
  • Maintains and verifies accurate performance records on employees under immediate supervision.
  • Responsible for the counseling, interviewing, training and evaluation of department employees.
  • Keep costs within budget through innovation and reduce costs to keep our service competitively priced. 
  • Undertakes special projects and studies to enhance departmental operations.
  • Assures compliance with company policies and actively support the practice of the Liberty Distribution Center’s Values.
  • Develops strong understanding of internal work processes and seeks opportunities for improvement.    
  • Ensures that proper maintenance is performed, good housekeeping practices are maintained, positive employee relations are maintained, and safety regulations are followed. 
  • Assures compliance with company policies and actively supports the practices of the Hallmark values.



To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields.  Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.  Individual file size attachment limit is 10 MB.


If additional openings become available within 30 days of posting coming down and the vacancy is still in an open status, applicants will be selected from the original posting. If interested in this job, please apply now.


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.



  • Bachelor’s Degree in business and/or supply chain/logistics or equivalent.
  • Minimum 2-4 years of experience in Operations Management, Distribution management or related disciplines.
  • Experience supervising direct exempt level management reports.
  • Experience with Microsoft Office applications.



  • Employee relations experience.
  • Strong experience in influencing others.
  • Demonstration of Lean principles.
  • Recognized expertise and is a resource for training/advising others on functions. 
  • Knowledge of quality and scheduling systems.
  • A high degree of proficiency in the following competencies: Manages Ambiguity, Ensures Accountability, Develops Talent, Drives Engagement, Communicates Effectively, Manages Conflict, and Decision Quality.



  • Lifting up to 50 pounds occasionally, walking and performing duties at a computer
  • Occasional weekend overtime required.
  • Incumbent may be required to work across all shifts depending upon business needs.
  • The Hallmark Liberty Distribution Center is located 20 miles north of downtown Kansas City, Missouri.
  • Relocation will not be provided  



At Hallmark, we help people feel connected to what matters. That’s true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the Hallmark Benefits Guide to learn more.

Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City

Job Segment: Clerical, Warehouse, Employee Relations, Administrative, Manufacturing, Human Resources