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Salesforce Technology Manager- Care - REMOTE

Date: May 3, 2022

Location: Kansas City, MO, US, 64116

Company: Hallmark



Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to  enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.   Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce. Hallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams.  



The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for:

  • Building a world-class, consumer-focused caring platform that enables the Hallmark Global business to accelerate their direct-to-consumer digital product strategies
  • Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.
  • Building, securing, and operating digital consumer products for the Hallmark Global Business.
  • Scaling development capabilities to build for Hallmark’s future as a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products to market.





As the Care Technical Manager, you will lead the end-to-end technical strategy, solution design and implementation of the Salesforce Core platform in support of our Consumer Care digital experiences. You will lead a dynamic team of Salesforce developers and admins with a keen focus on “clicks vs. code” to create a scalable and sustainable platform. You will partner closely with corporate information security, enterprise architecture, shared services, product managers and delivery managers in architecting solutions to ensure they are compliant with policies and strategies in our dynamic environment.


As the leader of the Hallmark Care DevOps team, you will leverage your expertise within the Salesforce Core platform (Service Cloud, chat bots, Communities, telephony integrations) and business processes, apply technical knowledge to solve problems, work with product management and business partners to define solutions and work with consultants, contractors, and on-shore/off-shore resources in accomplishing desired outcomes.



Basic Qualifications

The following is required to be considered for this role:


  • Experience in enterprise-level Salesforce projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success. Enforce standards and best practices across the team.
  • Participate in estimation, budgeting and define skill sets and team members needed to deliver upon the prioritized product backlog.
  • Experience providing level of effort estimates for technical portion of solutions.
  • Ability to identify and confirm technical design risks and develop mitigating approaches.
  • Expert level understanding of the Salesforce product suite, including Service Cloud and Community.
  • Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
  • Experience integrating Salesforce with different business systems, as well as working with integration tools (ETL, marketing automation, reporting, etc.)
  • Understanding of programming logic and constructs, specifically in Salesforce, Force.com, Apex Code, Visualforce, SOQL, triggers and their use in software development.
  • Expert level understanding of environment management, release management, code versioning best practices, and deployment methodologies
  • Minimum 7 years of experience in Software Development
  • Salesforce Admin Certification
  • Bachelor’s Degree in software engineering or 5+ years of experience in Salesforce Development, Administration, and Leadership



Preferred Qualifications

Your resume and application will stand out if you have:


  • Experience managing developers and administrators a huge plus.
  • Experience with Integrating MuleSoft APIs
  • Aura and Lightning Web Component Experience
  • Well-rounded in both functional and technical aspects of a CRM engagement.
  • Excellent communication and presentation skills.
  • Combination of business analysis and technology implementation experience.
  • Ability to adapt to a dynamic work environment and be creative within a team.
  • Experience using Salesforce Flow
  • Experience with Gearset or other third-party Salesforce deployment tools
  • Salesforce Platform App Builder Certification
  • Salesforce Service Cloud Certification
  • Salesforce Community Cloud Consultant
  • Salesforce Platform Developer I certifications


This is a remote based role with some travel to Kansas City, MO.  The annual salary range for this job, is between $116,250-$193,750.  Salary will take into consideration several factors including location and role level.




You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 


In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.




Good for You, Good for your Family, Good for the Community

We offer competitive healthcare and PTO, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to care for your total well-being. You can learn more about our benefits here. But we also know the idea of benefits is bigger than that. From volunteering for relevant-skills-based projects to helping children and families and others in need, from partnering with nonprofit groups to inspiring a new generation, Hallmark provides many simple and rewarding ways for you to give back to your community. We applaud and fully support all our employees’ efforts to make their communities better. Whether you’re living near the KC HQ or somewhere else, Hallmarkers have a number of ways to bring our values out into the world every day. We can help you direct your energies and passions toward the things that make life better for all, whether that’s volunteering, project-coordinating, donating, public-art-creating, or otherwise contributing to the neighborhoods that we call home. You can find out more about our approach to community involvement and corporate social responsibility here.


 Hallmark is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.


Nearest Major Market: Kansas City

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